Refund and Cancellation Policy

This policy explains refund eligibility, cancellation timelines, and possible non-refundable components for tour packages purchased online on queryflowsys.com.

What this policy covers

Cancellation timelines

If you cancel your tour package, the refund (if applicable) depends on the timing of your cancellation and the specific booking conditions for your selected tour.

Please contact us as soon as possible after you decide to cancel so we can review the booking status with the travel partners and suppliers involved.

The exact deadlines may vary by tour itinerary, dates, and supplier terms provided at or before purchase.

Refund eligibility and calculation

Refunds are provided only when the cancellation request is eligible under the booking and supplier conditions that applied to your tour at the time of purchase.

If your refund is approved, the refund amount may be reduced by:

Any costs that are stated as non-refundable for your selected tour are not refundable.

How to request a cancellation or refund

To request a cancellation/refund, use the contact channel listed below. Your request should include your booking reference and travel dates.

For online travel services, we provide clear pre-contract information and trader details, including the required terms. This policy is published in accordance with:

For e-commerce obligations and distance-contract mechanics, we provide required online information in accordance with:

If we process personal data through the website (including identifiers), we comply with Ukraine personal-data requirements, including consent where required, under: